Contact information
We're here to help and committed to making your Willow & Wren shopping experience as smooth as possible.
Willow & Wren Melbourne is a women's fashion brand operated by Adecom. We work with carefully selected suppliers to bring you stylish, quality pieces at accessible prices, shipped to your door across Australia.
Customer Support Email: hello@willowren-melbourne.com. We usually respond within 24 to 48 hours on business days.
Before Contacting Us
To help us assist you faster, please include:
- Your order number
- Your full name
- A detailed description of your request
For damaged or incorrect items, please attach photos of the product and packaging. This helps us resolve your case quickly.
- Processing time: 1 to 3 business days
- Australia wide delivery: 8 to 12 business days after dispatch
- Tracking number sent via email once your order ships
We currently ship within Australia only.
Returns & Exchanges
We offer a 30 day return window from delivery. Please contact us before sending anything back, as unauthorised returns cannot be accepted. Full details are in our Refund Policy.
Business Information
Willow & Wren Melbourne is operated by Adecom, Germany.
Company Address: Hochwaldstraße 44, 61231 Bad Nauheim, Germany Email: hello@willowren-melbourne.com Telephone: +49 173 1830307 Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
Our support team operates Monday to Friday and usually responds within 24 to 48 hours on business days.