Contact information
We're here to help and committed to making your Willow & Wren shopping experience as smooth as possible.
Willow & Wren is a women's fashion brand operated by Adecom. We work with carefully selected suppliers to bring you stylish, quality pieces at accessible prices — shipped directly to your door across Australia.
Customer Support Email: hello@willowren-melbourne.com. We respond within 24–48 business hours, Monday through Friday.
Before Contacting Us
To help us assist you faster, please include:
- Your order number
- Your full name
- A detailed description of your request
For damaged or incorrect items, please attach photos of the product and packaging — this helps us resolve your case quickly.
- Processing time: 1–3 business days
- Australia-wide delivery: 8–12 business days after dispatch
- Tracking number sent via email once your order ships
We currently ship within Australia only.
Returns & Exchanges
We offer a 30-day return window from delivery. Please contact us before sending anything back — unauthorised returns cannot be accepted.
Business Information
Willow & Wren is operated by Adecom, Germany. Company Address: Hochwaldstraße 44, 61231 Bad Nauheim, Germany Email: hello@willowren-melbourne.com Telephone: +49 173 1830307 Business Days: Monday–Friday, 9:00 AM–5:00 PM (AEST)
Our support team operates Monday–Friday and aims to respond within 24–48 hours.