Terms of service

Last updated: August 2026

About These Terms

These Terms of Service govern your use of willowren-melbourne.com and your purchase of products from Willow & Wren Melbourne, operated by Adecom, Hochwaldstraße 44, 61231 Bad Nauheim, Germany. By using our Site or placing an order, you agree to these terms.

Products & Pricing

All prices are listed in Australian Dollars (AUD) and include any taxes payable by us where applicable. We reserve the right to modify prices, discontinue products, or limit order quantities at any time.

Orders & Payment

By placing an order, you confirm that the information you provide is accurate and that you're authorised to use the payment method provided. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.

Promotions & Discounts

Promotional offers, sale pricing, and quantity discounts are valid for the period stated and may be changed or withdrawn at any time without notice. Discounts cannot typically be combined unless stated otherwise at checkout.

Shipping & Returns

Please see our Shipping Policy and Refund Policy for details on delivery and returns.

Intellectual Property

All content on this Site, including text, graphics, logos, and images, is the property of Willow & Wren Melbourne or its licensors and is protected by applicable intellectual property laws.

Limitation of Liability

To the maximum extent permitted by law, Willow & Wren Melbourne is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased. Nothing in these terms excludes or limits any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

Governing Law

These terms are governed by German law, as Adecom is established in Germany. Where you act as a consumer habitually resident in Australia, you retain the mandatory consumer protections of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) regardless of this choice of law.

Changes to These Terms

We may update these terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these terms? Email hello@willowren-melbourne.com or call +49 173 1830307.